Inquiry into flood response by insurance companies

A parliamentary inquiry into insurers’ responses to 2022 major floods claims has commenced, and those who have been impacted are urged to participate.

Following the floods, our Penrith community last year was declared a natural disaster zone. People who had lost everything in previous floods and rebuilt, lost everything once again.

I’ll never forget the despair of the families and local business owners, nor will I forget how proud I was of our community for coming together to help those in need.

In the aftermath of the floods, people have faced further financial and mental strain as they tried to get their lives back on track by the way their insurer responded.

Some people are having ongoing issues as they go through the insurance process and are still trying to settle claims for damage caused by the floods.

I have heard reports of insurers refusing to pay out claims or policy holders offered settlements less than the insurance value, and insurance premiums skyrocketing. 

This has been very disheartening for those people wanting to do the best they can to try to get on with their lives, and are now struggling with not being covered by insurance at all.

The insurance sector operates with a social licence from the country and how they have responded in the aftermath of the 2022 floods right is rightfully being called into question.

I hope something comes good of this inquiry, such as uncovering the processes people had to communicate with their insurance companies, the time it took to resolve claims, and how disputes were handled.

It is important that all those affected have a chance to tell their story and share their experiences of dealing with insurers. You can make a submission at:

Share this:

Sign in if you'd like new recruits to be credited to you.


Mental health recommendations regarding school refusals

Posted by · October 21, 2023 8:37 AM

The Shadow Assistant Minister for Mental Health and Suicide Prevention, Melissa McIntosh MP, welcomes the recommendations of the Senate’s Education and Employment References...

Dutton and the cost of living

Posted by · August 23, 2023 8:35 AM

Last week the Leader of the Liberal Party, Peter Dutton, came to Lindsay to see firsthand the cost of living challenges impacting our...

Western Sydney says No to the Voice

Posted by · October 21, 2023 8:28 AM

Over 600 Western Sydney community members will come together in Blacktown this evening to hear from Indigenous leaders Senator Jacinta Nampijinpa Price, Senator Kerrynne Liddle...

Little support for the Voice Referendum in Lindsay

Posted by · August 23, 2023 8:24 AM

Melissa McIntosh MP, Federal Member for Lindsay, conducted a survey across the Lindsay electorate to gauge the views on the ground on making...